Privacy Policy
PAT Testing Company is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our PAT testing and electrical safety testing services.
PAT Testing Company is a trading style of HT PAT Testing Ltd, registered in England and Wales under company number 11902414.
For the purposes of UK data protection law, HT PAT Testing Ltd is the data controller responsible for the personal information covered by this Privacy Policy.
What Personal Information do we Collect?
We may collect personal information when you contact us, submit an enquiry, request a quotation or use our services.
This information may include:
- Your name
- Company or organisation name
- Job title
- Email address
- Telephone number
- Business or billing address
- Site or property address
- Details about the PAT testing services you require
- Information about the premises where testing will take place
- Account and payment information
- Information contained within enquiries or correspondence
- Records of communications between you and us
Our website may also collect limited technical information, such as your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.
How do we Collect Personal Information?
We may collect personal information directly from you when you:
- Complete an enquiry or contact form
- Contact us by telephone or email
- Request a quotation
- Arrange PAT testing
- Become a customer
- Provide details about a property or testing location
- Make a payment
- Communicate with our team
- Provide information required for us to carry out our services
Some technical information may also be collected automatically when you visit or interact with our website.
How do we Use your Personal Information?
We may use personal information to:
- Respond to enquiries
- Provide information about our services
- Prepare and provide quotations
- Arrange PAT testing appointments
- Manage customer accounts
- Provide PAT testing and related services
- Coordinate access to testing locations
- Communicate with customers before, during and after testing
- Produce and provide testing records and documentation
- Process payments
- Maintain accounting and financial records
- Provide customer support
- Manage our relationship with customers
- Operate and improve our website
- Improve our services
- Maintain the security of our website and business systems
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal claims
We only process personal information where we have an appropriate lawful basis for doing so.
What is our Lawful Basis for Processing your Information?
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to take steps at your request before entering into a contract.
- It is necessary to perform a contract with you.
- We have a legitimate interest in responding to enquiries, managing customer relationships, providing our services and operating our business.
- We need to comply with a legal obligation.
- You have provided consent for a particular use of your information.
Where we rely on legitimate interests, we consider whether those interests are appropriate and balanced against your rights and interests.
Where processing is based on consent, you can withdraw that consent at any time.
Marketing Communications
We may use your contact details to provide information about PAT Testing Company and related services where we have a lawful basis to do so.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option included within the communication.
Stopping marketing communications will not prevent us from contacting you where necessary in connection with an enquiry, booking, account or service.
Who do we Share Personal Information With?
We do not sell your personal information.
Where necessary to operate our business or provide our services, we may share relevant personal information with:
- Employees, engineers and authorised contractors
- Subcontractors involved in providing testing services
- IT and website hosting providers
- Email and communication providers
- Payment processing providers
- Accounting and financial service providers
- Professional advisers
- Website analytics providers
- Government authorities, regulators or law enforcement agencies where required by law
We only share personal information where there is an appropriate reason to do so.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.
International Data Transfers
Some technology and service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate measures to ensure the transfer complies with UK data protection law and that appropriate safeguards are in place where required.
How Long do we Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on:
- The type of information
- Why the information was collected
- Our relationship with you
- Contractual requirements
- Legal and regulatory obligations
- Accounting and taxation requirements
- Whether information may be required in connection with a legal claim
When personal information is no longer required, we will securely delete, anonymise or dispose of it where appropriate.
How do we Protect your Personal Information?
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to employees, contractors and service providers who reasonably require it to carry out their work.
Although no method of electronic transmission or storage can be guaranteed to be completely secure, we take reasonable steps to protect the personal information we process.
Cookies
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.
Some cookies are strictly necessary for the website to function. Other cookies may be used for purposes such as analytics, functionality or advertising.
Where required, non-essential cookies will only be used after you have provided the appropriate consent.
You can accept, reject or manage non-essential cookies through the cookie consent options available on our website.
Further information about the cookies used on our website can be found in our Cookie Policy.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
If you follow a link to another website, we recommend reviewing that organisation’s privacy policy before providing personal information.
What are your Data Protection Rights?
Depending on the circumstances, UK data protection law may give you the right to:
- Request access to personal information held about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is processed
- Object to certain types of processing
- Object to the use of your information for direct marketing
- Request the transfer of certain personal information to you or another organisation
- Withdraw consent where we rely on consent
These rights are subject to certain legal conditions and exemptions.
How can you Request Access to your Personal Information?
You can contact us if you would like to know what personal information we hold about you or exercise any of your other data protection rights.
We may need to verify your identity before providing information to prevent unauthorised access or disclosure.
We will respond to valid requests within the timeframe required by applicable data protection legislation.
There is normally no charge for exercising your data protection rights, although there are limited circumstances where a reasonable fee may be charged or a request may be refused where permitted by law.
How to Contact Us
If you have questions about this Privacy Policy, how we process personal information or your data protection rights, please contact:
PAT Testing Company
A trading style of HT PAT Testing Ltd
Company Number: 11902414
How to Make a Complaint
If you have concerns about how we collect or use your personal information, please contact us first so we can investigate the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.